Privacy Policy
Last updated: August 26, 2026
This Privacy Policy explains how MOBILIOJI VISATA UAB ("we", "us") collects, uses, and protects your personal data when you use the GreenCare mobile application (the "App") and this website.
1. Who we are
The data controller is MOBILIOJI VISATA UAB. For any privacy question or request, email support@mobiliojivisata.com or use our support form.
2. Data we collect
| Category | Data | Why |
|---|---|---|
| Contact info | Email address | Creating your account and signing you in with a one-time code |
| User content | Photos of your plants; plant records, diagnosis results, care schedules, and messages you send to the AI assistant | Providing identification, diagnosis, and care planning |
| Search history | Plant species searches inside the App | Showing results and improving search |
| Identifiers | An internal user ID; device advertising identifier (Apple's IDFA on iOS, Google's Advertising ID on Android) — only if you allow tracking; a per-device identifier used to enforce free-tier usage limits | Linking your data to your account; measuring ad campaigns; enforcing free-tier usage limits |
| Purchases | Subscription status and purchase history | Unlocking Premium features, managing your subscription; purchase events are shared with AppsFlyer for ad-campaign attribution |
| Usage data | Interactions with App features (screens viewed, actions taken) | Understanding and improving the product |
| Location | Coarse, city-level location derived from your IP address | Analytics and ad-campaign measurement |
| Diagnostics | Crash reports and performance data | Finding and fixing bugs |
We do not collect your precise location, contacts, browsing history, or health data.
3. How we use your data
- Providing the service. Your photos and plant details are processed to identify species, diagnose problems, and build care plans.
- AI processing. Photos and related details are processed by Google's Vertex AI (Gemini models) to generate identification and diagnosis results. We do not use your photos to train our own models.
- Analytics. We analyze usage of App features to improve the product.
- Ad attribution. We measure which advertising campaigns bring users to the App (see section 4).
- Transactional email. We email you one-time sign-in codes and replies to your support requests.
4. Advertising attribution & tracking
We promote the App with paid advertising and use AppsFlyer to measure which campaigns lead to installs and subscriptions. Under Apple's policies this counts as "tracking", so the App will always ask your permission first through Apple's App Tracking Transparency prompt. If you decline, the App works exactly the same — we simply don't use your device's advertising identifier. You can change your choice anytime in iOS Settings → Privacy & Security → Tracking. We do not sell your personal data and do not show third-party ads inside the App.
On Android, the App does not show an in-app tracking-permission prompt; the AppsFlyer SDK measures installs from first launch. You can opt out of ad personalization at any time in Android Settings → Ads (or by resetting/deleting your advertising ID).
5. Service providers
We rely on a small number of processors to run GreenCare:
- Google Firebase — authentication, database, and photo storage (servers in the EU and US);
- Google Vertex AI — AI processing of photos and plant data;
- Google Crashlytics — crash reporting;
- Amplitude — product analytics (EU data residency);
- Adapty — subscription management;
- AppsFlyer — advertising attribution;
- Resend — transactional email delivery;
- Apple — App Store distribution and subscription payments. We never receive your payment card details.
- Google — Google Play Store distribution and subscription payments (Android). We never receive your payment card details.
6. Delete your account
Your data is stored for as long as your account exists. You can permanently delete your GreenCare account at any time:
- Open the GreenCare app.
- Go to Settings → Delete account.
- Confirm using the one-time code emailed to your account address.
If you don't have access to the App, email support@mobiliojivisata.com and we will delete your account for you.
Deleting your account permanently removes your profile, plants, photos, diagnosis history, registered devices, and the account itself; residual copies in backups are removed shortly thereafter. Aggregated analytics and crash logs already sent to our processors (Amplitude, Firebase, AppsFlyer) are not part of this deletion and remain with them under their own retention policies.
7. Legal bases (GDPR)
Where the GDPR applies, we process your data on the basis of: performance of a contract (providing the App), legitimate interests (product analytics, service security), and consent (tracking for ad attribution, and other cases where required).
8. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to restrict or object to its processing, to withdraw consent, and to lodge a complaint with a supervisory authority. If you are a California resident, you also have rights under the CCPA, including the right to know what personal information we collect and the right to deletion; we do not sell your personal information. To exercise any right, contact support@mobiliojivisata.com.
9. Security
Data is encrypted in transit, access is restricted to authenticated sessions, and photos are readable only by the account that uploaded them.
10. International transfers
Some providers process data in the United States. Where data leaves the EEA/UK, transfers rely on safeguards such as the EU Standard Contractual Clauses or an adequacy decision.
11. Children
GreenCare is not directed at children under 13 (or under 16 in the EEA), and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. We will post the new version here and update the date above. Material changes will be communicated in the App.
13. Contact
support@mobiliojivisata.com · Support form · MOBILIOJI VISATA UAB